Paypal - Unable to restore Pro functionality

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Paypal - Unable to restore Pro functionality

Postby mofirouz » Sat May 24, 2014 9:31 am

Hiya,

Firstly, kudos on this awesome app! Love the UI!

I installed the app on my Nexus 5 4.4.2 a while ago, and bought the pro functionality through Paypal (using the same email address attached to the username of this forum).

After some problems on my Nexus 5, I had to go and restore my phone to default settings. So I re-installed the app. However now that I go to 'Upgrade to Pro', and I select the original email address I bought the app on, it asks me to pay the $9.99 fee again.

I can reproduce the PayPal receipt and have the Transaction ID.

Thanks a lot,
Mo.
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Re: Paypal - Unable to restore Pro functionality

Postby Kev » Sat May 24, 2014 7:19 pm

Do you have the same email added to the device as your Google account? The PRO license is attached to that email.

This also may be a cache issue. To clear the licesne cache, head into the Upgrade to PRO screen, wait 10 seconds, close nzb360, and then re-launch. That will clear out your cache for the license and pull down a fresh new one.
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Re: Paypal - Unable to restore Pro functionality

Postby mofirouz » Sun May 25, 2014 6:27 am

Thanks for the reply.

I have the account added as a Google account even though its not a @gmail email ( it's a Google Apps email with a custom domain)

Waiting to clear the cache and restarting the app didn't work either.

Any other ideas?
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Re: Paypal - Unable to restore Pro functionality

Postby Kev » Sun May 25, 2014 6:33 am

Is it the same email/account you registered PRO with? Click the "Upgrade" button on the Upgrade to PRO screen. It will pop up an email selection box. Is that the same email you expect?
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Re: Paypal - Unable to restore Pro functionality

Postby mofirouz » Sun May 25, 2014 9:40 am

Yes. The email I originally bought pro is there and I can see it and I can click it. Once clicked it just takes me to the paypal sign in page. Once I sign into to paypal it asks me to pay again.
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Re: Paypal - Unable to restore Pro functionality

Postby Kev » Sun May 25, 2014 5:05 pm

Can you PM me your PRO email?
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